Mitchell Jackson, MD

We’ve had an EPIC workstation for at least 15 years and the flow from day 1 has improved. We have multiple technicians – it’s great to have the technology. Our flow time between patient limiting factors now is just dilating the pupils – now we are being evaluated by the internet with all these websites and grading your practice and the biggest complaint by patients is our wait time. You have to set expectations obviously so we will tell the patients they will be there for a couple of hours for advanced diagnostics at the same time we need to maximize the flow with the OPD III, OCT, IOL master, etc. Our flow time and efficiency time has really been improved and so far we have gotten some great ratings on the internet.