Excellence in Customer Support

Posted on May 10, 2018
By lp-admin

Marco proudly serves our customers and Greg does it with complete dedication! He’s a superstar in every sense of the word. Thank you, Greg!

Filed under: Marco Blog

Blog – Recent Posts

Marco Healthcare and Lombart Healthcare Combine to Form Marco Lombart

New entity to offer the industry’s most advanced technology and broadest equipment portfolio from one direct source JACKSONVILLE, Fla. (June 19, 2024)—Advancing Eyecare (AEC), North America’s leading provider of ophthalmic instruments, today announced that two of its leading business units, Marco Healthcare (“Marco”) and Lombart Healthcare (“Lombart”), will combine to form a new business named […]

Equipment That Lasts For Generations

Marco products like chairs, stands, slit lamps and refractors are designed to last generations. If you need proof, meet Linda Rhodes, O.D., F.A.A.O., and her daughter, Ashley Warstler, O.D. Rhodes, the founder of Eye Shop in Houston, Texas, purchased her first digital refractor, the Marco TRS-1200, back in 1992. “I was having problems with my […]

In New Practices, Patients Want to See New Technologies

Showing patients their new Rx also removes “awkward conversation” There’s a conversation that Keri Dennis, OD, no longer has with most patients. She isn’t put on the spot to make a judgment whether a patient “needs” new eyewear. Since she joined Ridgeview Eye Care in Olathe, Kansas, in August 2019, that’s one of the features […]

Automated Refraction System Was “Practice-Changing” – An Article From Women in Optometry

Original Article Published in Women in Optometry – Of her three exam lanes at Vision Source of Brandon, in Brandon, Florida, owner Laura Vizzari, OD, avoided one. It was the only one of the three that didn’t have a Marco TRS automated refraction system in it. “I was embarrassed to bring patients into it because they were […]

Fast, Efficient Refractions Allow Doctor Time for Deeper Discussions

One of the first investments that Michelle McReynolds, OD, made when she opened cold was with the Marco OPD Scan III Wavefront Aberrometer and TRS automated refraction system. “I was looking for anything that would make my work faster because I didn’t have a technician when I first opened. It was just me doing everything,” […]

Automated Refraction System Allowed Practice To Grow Without Expanding – An Article From Women in Optometry

Original Article Published in Women in Optometry – Since its founding in 2007, Northern Sight Vision Clinic in Phillips and Tomahawk, Wisconsin, has been growing. One of the original partners, Jessica Stromberg, OD, brought in Brittany Lemke, OD, in 2013. Dr. Lemke soon bought out Dr. Stromberg’s mother, who was one of the original owners. Dr. Stromberg […]

An Excellent Refraction Is The Pivotal Point In An Exam – An Article From Women in Optometry

Original Article Published in Women in Optometry – Kathleen Joyce, OD, of EYECARE for You, makes a firm distinction between the different automated refraction systems out there. “My refractions are doctor-driven, but I love having the technology that helps me get to an accurate subjective refraction more quickly,” she says. That is important to her […]

More Data, More Quickly

With the Marco OPD-Scan III wavefront aberrometer and the VisuALL virtual reality visual field perimeter, Rachel Tellez, OD, of San Antonio, Texas, captures more information on each patient. The systems talk to each other, so staff members don’t have to load data manually. And Dr. Tellez has all the topography and perimetry data right on […]

The Power of the Current and New Prescription Toggle Switch

After about nine years of having an automated refraction system in the practice, Heavin Maier, OD, of Eyes for Life in Spokane, Washington, couldn’t imagine practicing without it. When she added another lane of equipment, the Marco TRS Refraction System was part of that. “It’s part of our standard operating protocol now. The flow works […]

I Don’t Have All Day… Increasing Efficiency Without Jeopardizing the Patient Experience

By Jennifer L. Stewart, OD In optometry, we often think that more is better – bigger offices, larger staff, more frames in the dispensary – but when it comes to exam time, is longer really best? Optometrists pride themselves on providing a great patient experience. We invest in beautiful offices, spend time training our staff […]

VisuALL: The Future of Visual Testing is Here

Time is money, and factors like staffing and available workspace can significantly impact both. For example, if you’ve felt the effects of the great resignation or bottlenecked testing rooms plague your technicians, your practice might be missing out on its earning potential. A virtual reality testing platform could provide the much-needed performance boost you seek. […]

“Nearly Instantaneous” ROI on Marco Technology

Claudio Lagunas, OD, is a builder of practices. He has owned nine—with four at one time—but now has just two. One is his established practice in Woodlands, Texas. He and his wife Grisel Lagunas, OD, recently acquired an existing practice in Spring, Texas, when the opportunity was too good not to jump at it. In […]

[Webinar Recording] Building Your Vision: Design and Aspire

One of the challenges of being a practice owner is the sheer number of decisions we make on a daily basis, and being confident we are making the right choices for our businesses, staff, and patients. During this webinar, Dr. Jennifer Stewart will help you define the purpose, goals, and culture of your practice […]

Automated Refractions Make Exams Faster And Easier – An Article From Women in Optometry

Original Article Published in Women in Optometry – Automated system for refractions brings physical relief, too. Since opening her own practice in 2003, Rachel Tellez, OD, has moved Vision Source Leon Springs in San Antonio, Texas, into a newer location just a few hundred feet away, seen patients grow and bring in children of their own and added […]

The Art of the Story: How Storytelling Can Help Your Practice Thrive

By Jennifer L. Stewart, OD As business owners, we are always looking for ways to improve. How can we attract new patients, improve optical sales, increase ancillary testing, and overall increase our revenue? While we often focus on the details and the facts, telling our patients a story may be the optimal way to success. […]

Five Benefits of Digital Refraction

Number one or number two? Better or worse? Refraction is about choices, and if you’re still turning dials, you’re missing out on the benefits of digital refraction. Digital refraction technology has been available for nearly 30 years, but some practices still need to embrace it. So, if you’re one of the stragglers or are interested […]

Efficiencies In The Refraction Process Improve Entire Patient Experience – And Sales – An Article From Women in Optometry

Original Article Published in Women in Optometry – The refraction process has long been the “least favorite part of the exam for Loretta Seraly, OD, of Seraly Eye Care Associates in McMurray, Pennsylvania. After injuring her shoulder in a fall, the process became painful as well as dreary. “I would trade almost anything to not […]

Make Exams Faster and Easier

Rachel Tellez, OD, has been with Vision Source® since she started her career as an associate OD at one of the very first Vision Source practices in the San Antonio, Texas, area in 1990. Once she became a part of the Vision Source community, she says, it stuck with her, so when she opened her […]

The Right Exam Lane Technology Can Make The Day Easier – And More Fun – An Article From Women in Optometry

Original Article Published in Women in Optometry – Karen Wrigley, OD, with two practices, Wrigley Eye Associates and Visual Eyes, in the Philadelphia, Pennsylvania, area, has always tried to keep her practices updated with the latest technology. Yet when she brought in new exam lane equipment from Marco recently, she was impressed by not only […]

[Webinar Recording] Qualifying Your Patients For Premium IOLs – Not Everyone Is A Candidate

Not every patient is an ideal candidate for premium IOLs. During this webinar, expert Mayah Bowen discusses the information needed to qualify your patients for these lenses as well as how the OPD-Scan III can be used to verify each patient, helping to improve outcomes and reduce post-op complaints. Topics include: The importance of Angle […]

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