Archives: Testimonials

I always knew about the Marco TRS refraction system but thought it would be too expensive to incorporate into my office. Lo and behold, Marco sent an email blast last November reminding me about tax credits so I called my representative to work out some numbers and voila, I now have one of the best purchases I have made in my 34 years of practice. Not only are my patients wowed by me having the latest in refractive technology but the speed, ease and accuracy allows more time evaluating the health of their eyes.

I love my Marco Total Refraction System. The best part is being able to show the patient the difference in vision between their old prescription and new, with just the push of a button. I’ve also found I really appreciate the improved ergonomics I enjoy throughout the day.

When I started the process of searching for an automated refraction system I didn’t know the importance of integration with EMR. I purchased my first system before EMR was popular. Now that I have been teaching others how to use EMR and have had 7 years of experience with integration of equipment I can truly appreciate the seamless integration of the Marco system. More than 50 mouse clicks are eliminated by this seamless integration and just the push of one button. The time saved in the exam room is priceless.

We got a new Marco TRS and it was in our office in 48 hours accompanied by the sales representative. He was in the office immediately not only to install but to train us on how to use the new instrument properly. Subsequently he has been available immediately upon a phone call to answer any and all questions and has made several visits to our office. Instead of just an equipment salesman he understands the implementation of the technology into our patient flow and has helped us maximize the benefits of automating our refraction process, including the importance of the patient WOW factor to help differentiate our practice.

I first was told of the benefits of the TRS as a time saving measure due to our new EMR system slowing us down. It greatly enhanced our exam time, reducing the issues we had with our new EMR system. What I wasn’t expecting was how fast my refractions would become. My 7+ minute refractions are now around 3 minutes. And here is the crazy part. They are more accurate too. Our redo rates have dropped to near zero.

We have a higher success rate with the high-end, digital lenses I want my patients to have. The TRS gives patients the power to decide if a prescription upgrade will be valuable.

I’ve increased my examination slots by four per day after only 4 weeks of use. I estimate my comprehensive eye examinations are up 10% over last year, without adding any hours to the schedule.

Optical conversions are dependent on many factors, not the least of which is the patient’s perception of their need to update their vision or style. The TRS digital refraction system allows me to compare patients’ refractive outcomes with their current glasses. One touch of the button and I can simultaneously demonstrate the difference – allowing the patient to “see for themselves” the magnitude of improvement and the value of the change. My conversion rate and multiple pair metrics have never been higher.

We looked at virtually all of the autorefractor models from the various companies. We chose the Marco TRS because of the great degree of automation. This will help with patient flow. The ARK series also showed to be more consistent and accurate during the demonstrations versus non-Marco models.